In an article, “10 Things Great Bosses Do,” Steve Tobak works to identify tips for business leaders to lead their company to success. While declaring that there are no perfect businesses he does admit that there are a number of great examples at times and that we can learn from the managerial technique involved in creating them. With regard to this technique, I find that Tobak essentially claims that these high-performing managers or bosses must act as fellow team members.
Tobak writes that the manager must “[make] smart business decisions” and “manage their team effectively” but at the same time offer his or her employees the opportunity to be responsible “as their capabilities will allow and hold them accountable for the same.” This allows for the degree of autonomy required for an employee to feel personally successful while also promoting the success of their fellow team members and ultimately the business as a whole.
To enhance the effectiveness of the employees, the manager must “provide … tools, training, and support” so that they can accomplish the tasks at hand. Identifying these tools involves cooperation with fellow team members and communication. The manager can work to identify not only what projects need to be completed but what is necessary to work on such projects in the first place to reach the appropriate level of quality.
Tobak also emphasizes great customer service and the use of that attitude while working with fellow team members. This attitude and the other great characteristics of the manager enhance not only friendly connections among co-workers but also work to strengthen a team-like company culture and promote its success.