Creating a Customer-Centric Culture

Summary

This session delves into the changing face of customer service, including several key qualities central to today’s customer service success stories. We will review some case studies of these qualities in action in well-known organizations and examine what connection there is between our happy customers creating happier employees. Discuss strategies for creating a customer-centric culture, including how to leverage a hidden partner in this effort, namely, your customers.

 

Objectives

  • Learn what it takes to build a customer centric culture from the inside out
  • Examine the values and leadership associated with exceptional service
  • Review companies who have successfully inspired an environment of service that builds on company and individual strengths.

 

Who Will Benefit

  • Organizational leaders and managers seeking to develop a service-based culture

Interested in providing this session to your group of managers?

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